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Trusted Jewelers Since 1975 • Real Gold & Certified Diamonds •

Warranty Policy

At Big Easy Jewellers, we stand behind the quality and craftsmanship of our products. Our warranty policy is designed to provide you with confidence and peace of mind when purchasing from us.

Warranty Coverage

We offer a limited warranty covering manufacturing defects in materials and workmanship under normal use.

This warranty applies to:

  • Structural defects in the jewelry

  • Faulty clasps or closures

  • Manufacturing-related issues present at the time of delivery

Warranty Duration

  • The warranty is valid for [6 / 12] months from the date of delivery.
    (You can choose and edit this duration.)

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Tarnishing, discoloration, or scratches

  • Damage caused by accidents, misuse, or improper care

  • Exposure to chemicals, perfumes, water, or harsh environments

  • Alterations or repairs made by third parties

Plated Jewelry Disclaimer

For jewelry with gold, rhodium, or other plating:

  • Plating wear over time is considered normal and is not covered under warranty

  • Proper care can help extend the life of the plating

How to Make a Warranty Claim

To submit a warranty claim:

  1. Contact our customer support team via the Contact Us page

  2. Provide your order number and a clear description of the issue

  3. Include clear photos or videos showing the defect

Our team will review your request and respond within 24–48 business hours.

Resolution

If the claim is approved, we may offer:

  • A repair

  • A replacement

  • Store credit

  • A refund (at our discretion)

The resolution method will depend on product availability and the nature of the issue.

Shipping for Warranty Claims

  • Customers may be responsible for shipping costs associated with warranty returns unless otherwise stated

  • We recommend using a trackable shipping method

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

Contact Information

If you have any questions regarding our warranty policy, please contact us through our Contact Us page. We are always happy to assist you.