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Trusted Jewelers Since 1975 • Real Gold & Certified Diamonds •

Shipping & Returns Policy

At Big Easy Jewellers, we aim to provide a smooth and reliable shopping experience. Please review our shipping and returns policy below.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a shipping confirmation email with tracking details.

Shipping Destinations

  • We currently ship to the United States.

  • Shipping availability and costs are calculated and displayed at checkout.

Estimated Delivery Time

  • United States: 5–10 business days

  • International Orders: Delivery times may vary depending on location and customs processing.

Please note that delivery times are estimates and may be affected by factors beyond our control.

Shipping Charges

  • Shipping fees are calculated at checkout unless otherwise stated during promotions.

  • Any customs duties or taxes (if applicable) are the responsibility of the customer.

Order Tracking

Once your order ships, tracking information will be provided so you can monitor your delivery.

Returns & Exchanges Policy

Return Eligibility

We accept returns within 7–14 days of delivery, provided that:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • Proof of purchase is provided

Non-Returnable Items

Returns are not accepted for:

  • Worn or damaged items

  • Items returned without original packaging

  • Items damaged due to misuse or improper care

How to Initiate a Return

To start a return or exchange:

  1. Contact us via the Contact Us page

  2. Provide your order number and reason for return

  3. Our support team will guide you through the next steps

Returns sent without prior approval may not be accepted.

Refunds

  • Approved refunds will be processed to the original payment method

  • Refunds are issued after the returned item has been inspected

  • Processing time may take 10-14 business days, depending on your payment provider

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue
    We will resolve the matter promptly.

Contact Us

If you have any questions regarding shipping or returns, please contact us through our Contact Us page. Our team typically responds within 24–48 business hours.